Privacy Policy

Carburettor Rebuild Service, located in Alberton, Gauteng, South Africa, is committed to protecting your privacy and processing your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

 

1. Responsible Party:

Carburettor Rebuild Service is the responsible party for your personal information collected and processed through our website https://carburettorrebuildservice.co.za and related services.

2. Information We Collect and Process:

We collect and process the following types of personal information for specific purposes:

• Contact Information: Your name, surname, email address, telephone number, and physical/shipping address. We collect this to communicate with you, process your orders, and arrange for delivery.
• Order Information: Details of the carburettors and services you purchase or inquire about, and your order history. This is necessary for fulfilling your orders and providing customer support.
• Payment Information: While we may facilitate payment processing, sensitive payment details (e.g., credit card numbers) are typically handled securely by our third-party payment gateway providers. We do not directly store this sensitive information.
• Website Usage Data: Information about how you interact with our website, such as pages visited, browsing patterns, and device information (collected through cookies and similar technologies). This helps us improve our website functionality and user experience.
• Communications Data: Records of any correspondence between you and us. This helps us manage inquiries and improve our service.

3. How We Use Your Personal Information (Purpose of Processing):

We will only process your personal information for specific, lawful purposes, including:

• To take steps to enter into and fulfill our contractual obligations with you, including processing your orders, arranging delivery, and providing the services you requested.
• To communicate with you regarding your orders, provide customer support, and respond to your inquiries.
• To improve our website, products, and services based on your usage and feedback.
• For marketing purposes, such as sending promotional emails or newsletters about our products and services (only if you have provided your explicit consent to receive such communications). You have the right to opt-out of marketing communications at any time.
• To comply with legal and regulatory obligations.
• To protect our legitimate interests and your interests.

We may share your personal information with the following categories of recipients:

• Our employees and authorised personnel who require access to your information to perform their duties.
• Third-party service providers who assist us in operating our business, such as payment processors, shipping companies, website hosting providers, and marketing service providers. These providers are contractually bound to process your information securely and in accordance with POPIA.  
• Legal authorities or regulatory bodies when required by law or to protect our rights and interests.

We will not sell, rent, or otherwise disclose your personal information to unaffiliated third parties for their own marketing purposes without your explicit consent.  

5. Security of Your Personal Information:

We take reasonable technical and organisational measures to ensure the security and confidentiality of your personal information and to protect it against loss, unauthorised access, use, alteration, or disclosure.

We will retain your personal information only for as long as necessary to achieve the purposes for which it was collected, or as required by applicable laws and regulations.  

7. Your Rights under POPIA:

Under POPIA, you have certain rights regarding your personal information, including the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request the correction or updating of your personal information if it is inaccurate, incomplete, or misleading.  
• Deletion: Request the deletion of your personal information in certain circumstances.
• Objection: Object to the processing of your personal information in certain circumstances, including for direct marketing purposes.
• Restriction of Processing: Request the restriction of the processing of your personal information in certain circumstances.  
• Data Portability: Request to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another responsible party.  
• Lodge a Complaint: Lodge a complaint with the Information Regulator if you believe that we have infringed your rights regarding your personal information.

To exercise any of these rights, please contact us using the contact details provided below.

8. Cookies and Similar Technologies:

Our website may use cookies and similar tracking technologies to collect information about your browsing activities. You can manage your cookie preferences through your browser settings.

9. Changes to this Privacy Policy:

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the revised policy will be effective from the date of posting. We encourage you to review this policy periodically.  

10. Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us at:  

Carburettor Rebuild Service

215 Worsboom Ave, Vastfontein, 0120

Carb.rebuild@yahoo.com

063 228 2092